CNBC reports that the media has reviewed bank statements to confirm purchase deals, correspondence with Tesla and stories
Five told CNBC on Monday that Tesla had charged some customers twice for new electric cars and paid expensive bills.
A week after the double charges took place; people said Tesla had not yet repaid them. Tom Slatery of Southern California, Christopher D. Lee and Clark Peterson told CNBC they bought Tesla for 37 37,000 and the Model 3 sedan for $ 71,000.
It charged double the amount for everyone without permission and ranged from 74,000 to 2,000 142,000.
CNBC reports that the media has reviewed bank statements to confirm purchase deals, correspondence with Tesla and stories. Tesla did not immediately respond to a request for comment from CNBC.
Slater told CNBC he received a text message from Tesla last Wednesday. He said one of the 53,000 Model Ys he ordered was “not connected” in three days. Slaughter Eyes said the payment was approved by direct debit but was found to have been charged twice the next day, with an additional $ 53,000 out of pocket.
Slater said he tried to call Tesla, went to its store in Burbank , and tried to talk to someone.
“They called my bank and told me to change my bank fees, which is not acceptable,” he said: “Approximately, 000 53,000 were stolen from my bank account and there is no sense of urgency in resolving this.”
Slaughter told a Tesla official at the Burbank store that other customers had experienced the same thing.
Five days later, Slaughter waited for a refund signal from Tesla, saying he would refuse to deliver until the car returned.
Peterson, from Los Angeles, told CNBC on Wednesday that the Tesla model had been charged twice of their car after paying Y71, 000. The next day, a Tesla official told Peterson that he expected delivery and that he could be charged a double fee, but asked to contact the bank to stop the payment, Peterson said.
“He insisted that I call my bank, so I did. They confirmed that it was not there. The money is now in the Tesla account. We can do nothing about it until we ask them,” Peterson told CNBC. He did not receive a refund from Tesla on Monday afternoon.
Lee told CNBC that Tesla had twice charged the model Oyster for $ 56,578. The company said the double charge was not registered and called its bank.
Like Slater and Peterson, Lee said he was looking forward to getting his money back from Tesla.
Two buyers who asked CNBC to remain anonymous for privacy reasons said they were charged twice for Tesla cars, resulting in a financial crisis. In late March, a man said he had overdraft fees and high credit card bills.